Get in touch

Get in touch

Our support team is available for onboarding guidance and technical assistance.

When contacting us, have your account email, enquiry category—such as registration, payments or technical support—and any relevant screenshots ready. Clear details help us investigate more efficiently.

We give priority where practical to questions about active transactions and withdrawals that are still pending. To protect your account, we will never request your complete password or 2FA codes through an unsolicited email.

Not registered yet? Use the sign-up page to create your access in a few minutes, then come back here if you need assistance. You can also browse the FAQ for information about charges, security and available markets.

Support by email

For general questions, verification matters, deposits or withdrawals, email the address below. Use a descriptive subject, such as “Withdrawal pending”, “2FA access” or “Fees”, so we can route your request promptly.

[email protected]

Typical response

An initial response is usually sent within a few hours. Payment reviews and periods of higher demand can require additional time; we will let you know when your request progresses.

Want to begin?

Set up an account in a few minutes without a phone call. Once registered, support can assist with the interface and your initial risk preferences.

Open your account

Frequently raised topics

  • Activating your account and confirming your email
  • Deposits, payment options and shown charges
  • Withdrawals, processing times, status updates and checks
  • Account protection, 2FA, sessions and device permissions
  • Working with charts, signals and automated tools

Support availability

Support is available around the clock through the contact options shown on this page. During quieter periods, non-urgent messages are generally answered within one business day.

Browse the complete FAQ

Important: trading can result in the loss of capital. Support can explain how Primehurst AI operates, but cannot give individual investment recommendations.

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