Privacy Policy

This Privacy Policy describes how Primehurst AI (“we”, “us” or “our”) gathers, uses, stores, and safeguards personal information when you browse our website, register an account, or use our trading and support services. It complements the Terms of Use and covers both visitors and registered users.

Personal information collected

We may gather identity details such as your first and last name, contact information including email and telephone number, country of residence, IP address, technical activity logs, account settings, and details submitted through forms, support requests, or payment checks. Certain information is needed to create an account and handle deposits or withdrawals, while other data supports account protection and service improvements.

How your data is used

• To set up, confirm, and administer your account
• To give you access to the platform, market charts, and support team
• To comply with legal requirements and assist with fraud controls and compliance processes
• To strengthen service performance, identify misuse, and protect active sessions
• To deliver essential account notices, including deposit updates and maintenance information

Protecting your data

We apply technical and organisational safeguards suited to the relevant risks. These may include SSL encryption during transmission, permission controls, records of sensitive sign-ins, and two-factor authentication where offered. Security cannot be guaranteed absolutely; please notify [email protected] without delay if you suspect unauthorised access.

Your data rights

Subject to your jurisdiction, you may be entitled to access, amend, limit, or remove certain personal information, or object to particular uses of it. Write to us at [email protected] using the subject “Data rights” and include the email address linked to your account. We may ask for reasonable proof of identity.

Storage periods and service recipients

Information is kept only for the period needed to operate the service, satisfy legal requirements, or handle disputes. Providers supporting hosting, payments, and transactional email may handle information for us under contractual directions and suitable security protections.

Cookies and activity records

We may use cookies and comparable technologies to maintain sessions, protect the site, and compile aggregated usage statistics. Browser settings can be used to limit some cookies, although doing so may affect features such as sign-in and saved preferences.

Contacting us about privacy

If you have questions about this policy or your data rights, email [email protected]. We will aim to respond clearly within a reasonable period, subject to any checks that may be required.